Problems with account and login
If you have forgotten your password, please click https://velondio.com/password/reset If you have already tried to reset your password but have not received an email from us, please check your junk or spam folder.
If you need further assistance with another issue related to your account, you can contact our customer support at support@velondio.com or live chat.
How do i sign up for the membership?
By purchasing products with membership prices where you save up to 80%, you are automatically enrolled in a membership plan.
During the first 2 days you will enjoy full access to the acquired membership, however on day 2 your automatic recharge will start and we will charge the full price of the selected membership plan and your discounts continues.
How does the recurring payments work for my membership?
The recurring membership fee is automatically paid every 30 days from the date of subscription trial and will be deducted from the selected payment method.
How do i cancel my membership?
You can always contact our support for a cancellation of your membership on our email or live chat.
– Log in to your account and go to “My Account”, go to “Cancel Membership” and click “Cancel”.
– By contacting our customer support team at the email address support@velondio.com or via live chat.
– By clicking on “Cancel membership” and completing the information request.
You will receive a confirmation email regarding the cancellation of your membership.
* Please note that you cannot cancel your membership within the first 24 hours while we update the registration information.
How do i shop with discounts on your store?
You can always shop on our online store by browsing our products and clicking on Shop in the navigation, or access the products from our frontpage. From there, you just add products to your cart and go checkout – its that simple!
Will i get a refund if i cancel my membership?
We do not refund the prices of the membership plans as you have immediate full access to our services.
I have ordered a product and cancelled my membership. Will i still get the order?
Yes. All products ordered as a member will be delivered to you, even if you cancel your membership before it is sent from us.
What is the delivery time?
From the time the order is dispatched, it should take between 2-7 business days to arrive.
How do i return an order?
If you wish to return a product, simply contact our customer service team at support@velondio.com and we’ll guide you through the process!
To speed up the process, please add your name, order number, reason for return and any additional information to your inquiry. For more information see our terms and conditions.
Can i get a refund for my returned order?
If you have purchased goods If you are not satisfied with your order, you can change your mind within 14 days of receiving your goods. Remember the goods which have been released after delivery by you and which cannot be returned for reasons of hygiene or health protection.
* Please note that in some cases the refund amount may differ from the amount paid due to currency exchanges and third party fees and we are not responsible for any differences caused by such rates or fees.
Refunds can be requested using our available customer support channels and will be evaluated on a case-by-case basis.
For more information see our terms and conditions.
Do you have a cancellation fee for cancellation of my membership?
– Users may cancel the membership service without incurring additional fees if they remain with the current membership for a longer period of 30 days from the date of the request.